VELUX Latvia is part of the Danish company group VKR Holding with 75 years of experience in the field of producing and distributing VELUX® roof windows and accessories. VELUX is the global market leader that employs around 10,000 people worldwide and has been represented in the Baltic States since 1992. Please, explore more on www.velux.lv and www.velux.com.
VELUX team in Latvia is now looking for a new team member, well organised, customer oriented specialist with excellent communication skills -
CUSTOMER SERVICE & MARKETING SUPPORT ASSISTANT
Areas of responsibility and an approximate time split of the position
Customer service (50-60%):
• Provide best advice and support to private and professional customers: communication through e-mails, customer calls, customer visits in office etc.
• Add on sales within windows, decoration and sun-screening products and accessories
• Coordinate service requests with Service Technician and Area Managers; support sales colleagues upon request
• Update and make use of all relevant databases and carry out standard procedures in SAP (price offers, orders, etc.).
Marketing support (40-50%):
• Coordinate the overall marketing process and communication (internal/external)
• Support development and execution of social media marketing strategy
• Maintain and develop Company's website (.lv)
• Coordinate events for different target groups - installers, distributors, architects
Your skills and experience:
• Successful work experience in an administrative or customer service role within international environment. Experience in marketing would be an asset (web administration and related tasks)
• Fluent Latvian and English skills, good Russian skills (except writing)
Personality. You are an effective communicator with exceptional client service skills and well-developed planning, time management, and organisational skills. You are responsible and eager to learn new things!
Welcome with your application and questions to our recruitment partners Simplika: firstname.lastname@example.org. Ph. 67356112